Connecting with Customers in a Digital World Can Help Your Sustainability

  Thursday, April 21, 2022     11:00 AM PST / 2:00 PM EST

Learn how to Increase operational efficiency and asset utilization, with field and asset management on a single platform powered by KloudGin. Join this 30 minute session to learn how to strategically use modern techniques to improve customer experience and sustainability.

This workshop will cover how to:

  • How Hawaiian Telcom is innovating digitally to leverage Field Service Management to Improve Customer Experience: By Optimizing Every Interaction and connecting Field Crews to Customers real-time
  • How Black and Veatch is laying the foundation for a sustainable, resilient and connected future by modernizing customers, field and asset operations leveraging modern technology

Eric Durdov, Managing Director Global Advisory Utilities Digital Customer, Black & Veatch practice.
Eric helps companies obtain insight across the full spectrum of customer experience and internal operations including digital transformation projects/programs data analytics, and business intelligence to obtain insight and take action that deliver impactful results to their customers and employees.

Dean Akagi - Sr. Manager Customer Operations Support, Hawaiian Telcom
Dean is responsible for dispatch efficiency, training and managing projects. Dean's group is always looking for ways to improve their processes and improve customer experience.


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About KloudGin

KloudGin is a trusted provider of the only combined, one-cloud field and asset management solution that connects customers, employees, and assets using AI-powered access to information, on any device. Built for the workers who use it most, KloudGin eliminates traditional information and process silos to enable clients to unify siloed systems, resources, and processes so they can transform the customer experience and improve worker productivity to effectively meet the challenges of today—and the demands of tomorrow.